A managed service provider (MSP) handles about 30 customers using HP OpenView and the Network Node Manager (NNM). Most single problems leads to a large number of consequential effects, which shows up as an enormous amount of alarms, so-called "event storms."
In fact, the MSP spends 80% of its costs in network management, and a considerable part of this time goes into searching for root causes in the event storms, often for problems that turn out to be trivial. Many fault situations repeat themselves over and over, because no one ever manages to understand what went wrong.
GoalArt's algorithm for alarm analysis can solve the problems of root cause analysis and finding origins of congestion for Quality of Service. Event storms are reduced to a single root cause event. The product can be plugged into tools like HP OpenView, CiscoWorks, and Tivoli, and it is 100 % plug and play. It will handle any theoretically possible fault situation correctly the first time it appears.
The MSP can cut its costs by half or handle twice as many customers at the same cost. In addition, the reliability and quality of the service offered by the MSP will increase substantially.
The ROI time will be from 1 to 3 months.
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GoalArt, Scheelevägen 17, 223 63 Lund, Sweden, Phone: +46 46 286 4880, Fax: +46 46 286 4882, E-mail: firstname.lastname@example.org, Web: www.goalart.com.